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Showing posts with the label billing

Communication gaps, incompetence, and healthcare systems

So here's a story of an immediate experience this morning that relates to the conversations we have been having about structural barriers. As I share this story, let me first share that I am a health communication scholar with a graduate education and with almost a decade of experience listening to stories of individuals, families, and communities about their experiences with healthcare. On one hand, I believe that my education and scholarship have given me the skillsets to ask questions, to engage critically, and to push the envelope; on the other hand, I also believe that I miss many opportunities to ask questions, simply because of the length of the interactions in the provider's office. Today's experience that I will share with you relates to billing. So we had gone in to the physician at one of the Arnett locations for a regular physical. The co-payment was made at the counter ($15), and we walked away with the assumption that the rest of the bill ($128 as I would co